The reason why I believe it
undermines the person's values is because the native English speakers believe
they have a certain power over the non-native speaker just because of the
language barrier. In Amy tan's essay "Mother Tongue", The author
describes how her mother was treated poorly because of the lack of empathy and
help that the hospital provided for her when they said they had lost her CAT
scan for a brain tumor, in which the mother was anxious to see due to the fact
that her family members had died of brain tumors in the past. They simply told
her to make another appointment "next time" for more information
since they could not find it and to me that is leaving someone hang out to dry.
In addition, you would expect that a hospital purpose's is to provide service
in health and safety. I do not see the author's mother's health
and safety being noticed or even considered in the beginning to the hospital in
anyway from their actions. In the end the hospital is being ethnocentric for
not showing empathy towards the mother, implying from the hospital's actions
since she cannot speak (non-native English speaker) like we do, why should we
treat her the same in the first place if we're not the same (native English
speakers).
However, when the mother is
clever enough to know that her English has limitations and the prejudice she
has from the hospital, she tells the doctor in the hospital she won't leave
unless they call her daughter (the author). We as the audience already
know that the author has what's considered "good" English as she's a
writer and was an English major in her first year of college. When the author
calls the hospital that is when they actually do show empathy and provide a
service for her for whatever she wants. Before the author called the hospital,
they did not even apologize for making the mother anxious, but when the author
did call they assured the CAT scan would be found and promises
already that a conference call would be held on Monday. That
clearly shows how when the author spoke, not only did they show empathy and
help but they even did their jobs and provide them an exact date for them to go
and get the mother's CAT scan.
I just know in anyone’s opinion with morals that
setting an appointment on a date sounds and feels more assuring and guaranteed
than "until the next time".